Terms and Conditions

Please read the booking conditions carefully as they incorporate the basis upon which bookings are accepted by JTB Malaysia Sdn Bhd (“JTB”)

Changes in Prices and Itineraries

Prices on this website are based on tariffs and airfares current as of 01 July 2013. In this time of escalating prices and economic instability, it is impossible to predict accurately fluctuations in exchange rates or increases to the cost elements of tours. JTB does not have control of airfares, fuel, airport and airlines taxes and surcharges, hotel rates and other service provider’s tariffs. In the event of such fluctuations or increases affecting the prices which JTB pay for transportation, hotel accommodation and other services, we reserve the right to adjust our prices as may be necessary at any time up to and including the day that final payment is made.

If we are forced to change your booking or part of your booking for any reason beyond our control, we reserve the right to vary your itinerary and will endeavour to give you notice thereof. In the event that any one change or series of changes to your itinerary demonstrates that your tour has thereby become materially different from the contemplated prior to the changes being effected and in respect of, we have accepted your deposit or full payment, you have the right to ask for a rearrangement or to withdraw from the tour and all monies will be refunded less any charges levied by suppliers.

It is essential you check with your booking agent whether any such changes have occurred in your tour before you complete your final payment. In the unlikely event that we have to cancel your tour because of events outside our control, we will, if we are able to, offer you an alternative tour of similar standard. If you do not accept this alternative tour, we will refund in full any monies already paid.

Deposit Payments

A non-refundable deposit for land package or MYR 150.00 per person for a land only booking (including Rail passes) is payable within 7 days of confirmation. The balance must reach JTB no later than 30 days prior to departure. If for any reason the deposit or the final balance is not received by us on the due date, we reserve the right to treat your booking as cancelled and apply the appropriate cancellation charges. The deposit will be forfeited.


Should you or a member of your party cancel your booking or any part of your booking, you must advise your booking agent in writing. The letter must be signed by the person who made the original booking. Cancellations by phone will not be accepted. Cancellations are subject to a charge to cover estimated costs. The non refundable deposit may be kept for future travel for up to 12 months.

Land arrangements: Up to 30 days prior to departure MYR 150.00 per person. Within 30 days of departure MYR 150.00 per person plus any charges levied by hoteliers and/or land operators. Cancellation is not applicable for Theme Park Tickets. The amount is non-refundable upon purchase.


To the full extent permitted by law, no refund is available after the travel has commenced, in respect of any tours, accommodation, meals or any services not utilised.

Travel Insurance

We strongly recommend that at the time of booking you purchase travel insurance.

Health and Immigration

Passengers should familiarise themselves with any health or visa requirements that may apply to the areas they intend visiting. Passengers shall be responsible for all entry, exit, health and other documents required by law, regulations, orders, demands or requirements of countries being visited or transited. Each passenger shall carry a valid passport at all times. Visas are the responsibility of the passenger and JTB is not liable for any loss or expense due to a passenger’s failure to comply with the above.

Pre-departure Contact

It is essential to ensure that you advise your booking agent of a 24 hour contact number.

Travel and Accommodation

It is important to note that all bookings with JTB are subject to the terms and conditions and limitations of liability imposed by airlines, coach operators, hoteliers, and other service providers, including but not limited to shipping, rail, car hire and restaurants, whose services we utilise. Some of which limit or exclude liability in respect to death, personal injury, delay and loss or damage to baggage and JTB’s liability is excluded or limited accordingly.

Not Included in the Tour Price

Interstate and intrastate passengers are responsible for the cost of their own travel arrangements from their hometown to and from their choice of the international departure city. The price of any accommodation in Australia, passport, and visa costs where applicable, are not included in the tour price, nor are items of a personal nature such as laundry, taxis, telephone calls, excess baggage charges, insurance, porterage, drinks, meals and room service, unless specified.

Booking Arrangements

All booking arrangements must be made through JTB or your local AFTA or licensed travel agent. The person affecting the booking shall be deemed to have accepted the booking conditions on behalf of all persons named in the booking. The contract will be governed by and subject to the booking conditions and to the general information unless stated otherwise in writing and with the authority of JTB all communications will be sent to your agent. Your agent upon receipt of any tour monies, shall hold such monies for each and every person named in the booking until the booking is confirmed. At which time those monies shall be paid to JTB within 7 days as a deposit.

Liability of JTB

JTB shall assume liability incurred by the client due to wilful or negligent acts on the part of JTB or its agent in charge of the tour arrangements during the course of the travel. Subject to the matters set out below, all warranties and conditions implied by statute or generally at law are excluded to the maximum extent of the law.

Neither JTB nor its agents make any representation or undertaking as to the services provided by JTB except as set out in this document.

If the services supplied by JTB are supplied subject to the prescribed warranties and conditions of the Trade Practices Act (the “Act”) or similar legislation and the Act or similar legislation prohibits the extent to which JTB can exclude, restrict or modify the application of the Act or its liability for breach of those warranties or conditions, JTB’s liability for breach of any such condition or warranty will be limited, if such a limitation is permitted under Section 68A at JTB’s option to:

  • Supply the services again or
  • Pay for the cost of having the services supplied again. JTB shall not be liable for damages incurred by the client owing to the reasons listed herein under and those similar thereto
  • Natural disaster, war disturbances, acts of terror, uprisings and alternation or cancellation of the tour itinerary due to such causes;
  • Accidents of fire related to transportation, accommodation facilities, and alteration or cancellation of the tour itinerary due to such causes;
  • Orders of either Japanese or foreign government officials, immigration regulations, isolation as the result of infectious disease and alteration or cancellation of the tour itinerary due to such causes;
  • Accidents occurring during the passengers free activities;
  • Food poisoning;
  • Theft;
  • Delays and stoppages, alterations of schedule on route in relation to transportation facilities, and alterations or cancellation of the tour itinerary due to such causes;
  • Any liability will be reduced proportionately by the extent to which the willful or negligent act or omission on the part of the client caused or contributed to the liability, loss, expense or other similar cost; and
  • Any case that is beyond the control of JTB and/or the agent in charge of the arrangements;

Law of Contract

The contract is governed in all respects by the law of the state of NSW and any legal action arising under the contract shall be litigated in the appropriate court, having jurisdiction in that state. By making any payment towards a booking, the passenger has agreed to the conditions set out in this brochure. JTB has the right to change or cancel the programme if necessary.

Reservations:  03 – 2141 9991             

JTB Malaysia Sdn Bhd

JTB are members of MATTA and IATA .



Kuala Lumpur

Head Office - 200323-V
Unit 16.05-16.07 Level 16, Amoda Building, 22 Jalan Imbi, 55100, Kuala Lumpur
General Line         (60) 3-2141 9991
Wholesale B2B     (60) 3-2141 6396
Japanese Line      (60) 3-2142 8721
Corporate             (60) 3-2141 6399
Fax:                      (60) 3-2142 5344   or   (60) 3-2145 1255
09:00-17:30 (Monday-Friday) 

Express Outlet
Event Hall 2nd Floor, ISetan KLCC, Suria KLCC, 50088 Kuala Lumpur
Phone : (60) 3-2181 7626   or   (60) 3-2181 7627 

10:30-20:30 (Monday-Sunday)


No.35 Persiaran Bunga Raya, Langkawi Mall, 07000 Langkawi, Kedah
Phone : (60) 4-966 4708
Fax :     (60) 4-966 4709
09:00-17:30 (Monday-Friday) 


Unit 16C, Level 16, Wisma Boon Siew, No.1 Penang Road, 10000, Penang
Phone : (60) 4-263 6788

Fax :     (60) 4-263 0788
09:00-17:30 (Monday-Friday)  

Kota Kinabalu

Lot No. 445-446, Tingkat 4, Wisma Sabah, Jalan Tun Razak, 88000 Kota Kinabalu, Sabah
Phone : (60) 88-250 313   or   (60) 88-255 421
Fax :     (60)88-250 668
09:00-17:30 (Monday-Friday)